Delete your Kỳ Đạo account

Option 1 — Delete in the app

1. 1Open the Kỳ Đạo app and sign in to the account you want to delete.
2. 2Go to Settings → Delete account.
3. 3Confirm twice. The account is deleted immediately and the app returns to the sign-in screen.

If you are in an unfinished staked game, finish it first — the app will not delete an account while a game is still in progress.

Option 2 — Ask support

If you cannot open the app, contact support with the username of the account to delete. We may ask for more details to confirm that you own the account.

What is deleted

• Your account and player profile: the username can no longer sign in.
• Your Elo rating and match history are deleted permanently.
• Remaining coins are forfeited and not refunded.

What is kept

• Coin transaction records (coin purchases and coin changes) are kept in anonymised form for 2 years for reconciliation, then deleted — no longer linked to your username.
• Match records (moves, chat messages) are kept for at most 7 days to handle complaints, then deleted.
• App usage data (in-game events, no contact details) is kept for up to 13 months for statistics — detached from your account when you delete it.

Processing time

• In-app deletion: immediate once you confirm.
• Requests through support: processed within 7 working days once we have confirmed you own the account.

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