Support
Need help with Kỳ Đạo? Contact us or check the frequently asked questions below.
Contact
Emailsupport@orixone.com
Hotline1800 9999
I forgot my password. What should I do?
The current version cannot change or recover a password inside the app. Contact support with your username — we will verify it is you and help you reset your password.
I paid but my coins were not added / I lost coins
Coins are added once Google Play or the App Store confirms the purchase. Check your connection and reopen the app.
If the coins still do not appear, or your balance changed unexpectedly, contact support with your username, the time and the store order ID. Refunds follow the Google Play / App Store refund policy.
Can coins be exchanged for money?
Coins cannot be exchanged for money; they cannot be transferred, gifted or traded directly between players; coins only change as the stake outcome of a match.
How do I delete my account?
Go to Settings → Delete account in the app, or send a request to support. See the full guide and what happens to your data: